Frequently Asked Questions
Everything you need to know about Wholly Cookies! baking, shipping, reheating, and ingredients.
How do you ship your cookies nationwide?
To ensure your cookies arrive with crisp edges, soft molten centers, and maximum freshness, we always use UPS 2-Day Air shipping as our standard nationwide carrier. Every batch is baked fresh to order on the morning of shipment.
When will my order be shipped?
We ship orders Monday through Wednesday to prevent packages from sitting in carrier warehouses over the weekend. Orders placed by 12:00 PM PST Monday–Wednesday typically ship same/next day. Orders placed after Wednesday at 12:00 PM PST will ship fresh the following Monday morning.
Do you offer local same-day delivery?
Yes! For local customers, we offer same-day $5.00 Local Courier Delivery for orders placed before 2:00 PM PST. Cookies are hand-delivered fresh and warm directly to your door.
Can I ship to a P.O. Box?
Due to carrier restrictions and the perishable nature of freshly baked organic cookies, we strongly recommend shipping to a physical street address.
What is the best way to warm my cookies?
For that fresh-from-the-oven bakery experience: Preheat your oven or toaster oven to 350°F (175°C). Warm cookies on a baking sheet for 4 to 5 minutes until soft and fragrant. Alternatively, microwave a cookie on high for 10–12 seconds for an instant melty core!
How long do Wholly Cookies stay fresh?
Our cookies remain delicious for up to 5 days at room temperature in their heat-sealed packaging. For longer storage, freeze cookies in an airtight bag for up to 3 months!
Can I freeze Wholly Cookies?
Yes! Freeze cookies upon arrival. When ready to enjoy, thaw at room temperature for 30 minutes, or bake directly from frozen at 350°F for 6–8 minutes.
Are Wholly Cookies made with 100% organic ingredients?
Yes! We are fiercely committed to organic sourcing. We bake with organic unbleached wheat flour, organic pasture-raised butter, organic cane sugar, cage-free eggs, organic dark chocolate, and pure Madagascar bourbon vanilla extract.
Do your cookies contain artificial colors, dyes, or artificial flavors?
NEVER. We do not use FD&C synthetic food dyes (such as Red 40 or Yellow 5), chemical colorants, artificial vanillin, or synthetic flavor enhancers of any kind. Every color and flavor comes directly from real, whole foods.
Do you use high-fructose corn syrup, artificial preservatives, or hydrogenated oils?
ABSOLUTELY NOT. We strictly ban high-fructose corn syrup (HFCS), artificial preservatives (BHA, BHT, TBHQ, potassium sorbate, sodium benzoate), partially hydrogenated oils, trans fats, and palm oil shortenings from our bakery.
What allergens are present in your bakery?
All products are prepared in a bakery facility that processes wheat, milk, eggs, tree nuts (macadamia, hazelnut), peanuts, and soy. Customers with severe food allergies should exercise caution.
Do you offer gluten-free or vegan options?
We are currently developing dedicated gluten-free and vegan recipes in our test kitchen! Subscribe to our newsletter or follow us on social media for upcoming release announcements.
Can I order cookies for a wedding, corporate event, or holiday gift?
Absolutely! We love catering events, weddings, office parties, and corporate gifting. Please visit our Inquiries page to submit details and receive a custom quote within 1–2 business days.
Who do I contact if I have a question about my order?
Our team is happy to help! Email us directly at support@whollycookies.com with your order number, or submit a note through our website inquiries page.
Still have questions?
Our Pearl District bakery team is always happy to assist with orders, catering, or dietary inquiries.